Warranty Policy

LED Light Therapy Mask Only

Warranty:
Your LED Light Therapy Mask is covered by a 12-month warranty from the date of purchase, giving you peace of mind with your order.
Please note: this warranty applies only to our official brand Social Skin 3-in-1 Face Mask by Selfcare Social. We are not affiliated in any way with the SLF LED Mask or its products.

What’s Covered:
This warranty covers any faults, errors or defects resulting from manufacturing issues.

What’s Not Covered:

• Damage caused by misuse, for example dropping the device, bending the arms beyond their normal range or storing it incorrectly.
• Cosmetic wear and tear such as small marks, scratches or chips that do not affect how the mask functions.
• Damage caused by using incorrect chargers or power sources, including laptop USB ports, fast chargers or non-approved adapters.
• Any tampering or unauthorised repairs.
• Damage resulting from not following the user instructions.
  

How to Make a Claim:
If you believe your mask is faulty within 12 months of purchase, please stop using it immediately and email us at info@selfcaresocialau.com with:

• A description of the issue

• A short video or image showing the fault

• Proof of purchase

Once received, we’ll guide you through the return process. The item must be sent back with all original packaging and parts.

What Happens Next:
When your return arrives, our team will assess the item. If the fault is confirmed, we’ll send out a replacement at no extra cost.

Important Notes:

• All returns for LED Masks must be sent by post. In-person returns are not accepted.
• The warranty is void if the product shows signs of wear and tear from improper use, poor care, unauthorised alterations or servicing.
• The 12-month warranty period begins from the date of purchase.

Returns:

• Faulty Products: As stated in our warranty policy above - If your LED Mask is faulty and covered under our warranty, you’ll need to return it to us for assessment. If the product is found to be defective and still covered under our 12-month warranty, we will send you a replacement.

• Due to health and hygiene reasons, we cannot accept returns on any LED Light Therapy Masks that have been opened, worn, or used. These masks come into direct contact with the skin, to ensure we comply with strict infection control standards and to protect all customers, we cannot accept returns on any LED Masks that have been opened or used. We prioritise your health and the integrity of our products. Please note that by making a purchase, you agree to these terms as outlined in our policy.

General Returns & Refunds Policy

(All products except the LED Light Therapy Mask)

30-Day Return Policy
We accept returns on items that are unopened and unused, as long as they’re still in their original condition. You have 30 days from the date of delivery to request a return.

Return Process (All products except the LED Light Therapy Mask):
To start a return, email us at info@selfcaresocialau.com. If your return is approved, we’ll provide instructions on how to send it back. Please note that returns sent without contacting us first will not be accepted.

Store Credit: Once we receive and inspect your return, we’ll issue store credit if everything checks out. This can be used towards any future purchase.

Exchanges: You can request an exchange within 30 days if the item is unused and in its original packaging.

Non-Returnable Items:
We’re unable to accept returns on the following:

• Perishable goods

• Custom-made products

• Sale items (all discounted purchases during sales events are final)

• Gift cards

Additional Policies

Restocking Fee:

• A 10% restocking fee applies to all returned items unless the return is due to an error on our part (for example, receiving the wrong item or a manufacturing fault).

Order Cancellation Policy:

If you need to cancel your order before it has been shipped, the following admin fees will apply to cover merchant processing costs:

• Afterpay orders: 7% cancellation fee

• All other payment methods: 5% cancellation fee

If you have any questions or need further information, feel free to contact us at info@selfcaresocialau.com