Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@selfcaresocialau.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted (This does not apply to the LED Mask - please visit our returns page for more information on this)

You can always contact us for any return question at info@selfcaresocialau.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Our exchange policy allows for a hassle-free exchanges within 30 days of purchase, provided the item is unused and in its original packaging. You will receive store credit for the value of the returned, which can be used towards your next purchase. Please contact us for assistance with your exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Restocking Fee
At Selfcare Social, we strive to ensure you are satisfied with your purchase. However, if you need to return an item, please be aware of our restocking fee policy.

A restocking fee of 10% of the item's purchase price (minimum $15) will be applied to all returned items.

The item must be returned in its original condition, unworn, and free from any marks or damages. The item must be returned with all original packaging and tags intact.

If the return is due to a mistake on our part (e.g., wrong item sent, defective product), the restocking fee will be waived.

Order Cancellation Policy

We understand that plans can change, and you might need to cancel your order. If you request a cancellation before your order has been shipped, a 5% administrative fee will be applied. Unfortunately, once your order is on its way, we’re unable to process cancellations due to health and hygiene reasons.

To ensure your satisfaction, please review your order carefully before finalising your purchase.

For issues with sizing or defective items, please refer to our exchange and above refund policy.

We appreciate your understanding and cooperation.